Client Services

Client Services

SRI is a full-service public opinion research center that assists policymakers, business leaders, and civic organizations to gather and understand information for strategic planning.  We provide the necessary expertise, experience and energy to address your most compelling research needs professionally, on time and cost effectively.  Please contact us at SienaResearch@siena.edu if you have any questions about our services.  Siena Research Institute does not do any work for any political party or candidate.  When working for fee based clients, clients have the option of keeping the data internal or releasing it to the public.  If released to the public, clients must release all of the data (all questions and crosstabs).

Questionnaire Design

Questionnaire Design

SRI provides consultation for the design of reliable survey instruments for telephone, in-person, mail-out and self-administered surveys.  A draft questionnaire usually involves a pretest with our trained interviewer staff to check for wording, response categories, skip instructions, question order effect and respondent burden.  Telephone questionnaires are programmed for use on the CATI system.  Paper surveys are designed for direct data entry.  

Omnibus Surveys

Omnibus Surveys

In addition to conducting full scale surveys on behalf of our clients, SRI offers omnibus services. If you only have a few questions to ask, we'll add them to one of our regularly scheduled surveys. We can use your existing questions, or let us help you design the questions you want to add. Either way, our omnibus offering is a cost-effective way to get the information you need.

Data Processing

Data Processing

Data processing services include both data coding and data entry.

Face-to-Face Interviews

Face-to-Face Interviews

SRI recruits, trains and supervises a team of interviewers for face-to-face surveys.  Our interviewers typically have broad experience in conducting semi-structured interviews in a professional setting such as businesses, government agencies and non-profits. 

Mail Surveys

Mail Surveys

SRI provides consultation on questionnaire design, production of mail packages, materials management and data analysis.  We provide assistance in developing graphics, professional cover letters, study information sheets and follow-up post-cards to obtain higher response rates and minimize non-respondent error. 

Focus Groups

Focus Groups

SRI selects members of the public, based on the client’s specifications, for potential participation in focus groups.  SRI has access to research associates with experience in the facilitation of focus groups and reporting of qualitative information. Focus groups can be held at the Siena College campus or at a remote site, depending on the client’s needs.  If not held on campus at Siena, SRI staff will reserve a meeting space, refreshments and other materials for the group.

Internet Surveys

Internet Surveys

SRI can custom design your web survey incorporating logos, graphics and content.  Our current web surveying software is excellent for handling closed and open-ended text.  Additional features that we offer are e-mail invitations, e-mail reminders, passwords, and quotas.  

Mixed Mode Surveys

Mixed Mode Surveys

In today's research world, one research strategy may not satisfy the diverse nature of complex populations and available contact databases. Research organizations have increasingly relied on multi-modes of data collection and strategies to contact various populations on web or CATI and web. SRI offers consultation and data collection services in this emerging research methodology.